Frequently
Ask
Questions

The best option at this point in our development and growth as a company; is go to the “booking” webpage to make your booking appointment there online. Plus we are available for support via e-mail through either the Moneris Payment System, or at sunchaserstoysrentals@gmail.com.

* Ski-Poles are included.

* However Bike Helmets are not included in the price; but can be rented for $2.50 each (plus GST)

* For the Mountain Bikes (NOT E-bikes); there is a water-bottle holder on each of them for your own water-bottle to bring.

* Therefore please feel free to bring and use your own.

- One or 2 E-BIKE(s) delivered to you by our Sunchasers staff at the agreed upon location and then picked up by our Sunchasers staff at the agreed upon same or different location.

- a fully charged battery

* (However your E-BIKE’s battery will be fully charged only for 120 minutes maximum.)

- a bell

- a bright headlight

- a red-light tail-light

- a kickstand

After one hour of riding; unfortunately your battery will be at risk of losing power...

* Therefore there are 2 options:

1. One of our Sunchasers staff members will come out to meet you at the location you’re at and swap out your now low-powered battery with a newly charged battery.

(This can be done through communication through phoning us at the phone # we will provide for you at the time of your rental.)

2. OR: You can rent the E-BIKE(s) per day and we will provide a charging unit to be borrowed so that you can charge up the battery(s) yourself at your home.

- One or 2 regular mountain bikes(s) delivered to you by our Sunchasers staff at the agreed upon location and then picked up by our Sunchasers staff at the agreed upon same or different location.

*(It stays late quite late from Springtime to Autumn, whereby your regular mountain bike may not have a bright headlight or a red-light tail-light.)

- a red rear reflector

- a bell

- a kickstand

- small water-bottle holder for your own water-bottle to bring

- A damage deposit of $700 on the renter’s credit card is required for all E-BIKE rentals. This deposit is refundable within 1-2 days maximum after the E-BIKE rental, providing the E-BIKE is returned in the same condition as received.

- Also Photo ID (That will be checked at the time of supplying the E-BIKE rental in person.)

- Of course the credit-card to rent (Under the renter’s name only)

- Yes! …The Cross-Country Skis will have “Universal Shoe Harnesses” allowing you to wear your own snow-boots with the skiis.

- You can wear your own snow-boots with the Snow-Shoes too.

- You will be asked to read or sign a “Waiver.” This is a normal standard for almost all Adventure and Rental Companies. (This is MANATORY, and without, you will NOT be able to rent anything from us.

- You will be asked to sign a “Model Release Form;” This is NOT MANATORY, but only if you would like us to take a photo (or two) of you and your party. We will send the photo(s) to you, but may perhaps also use them for our promotional purposes as well.

- No alcohol, drugs or barbiturates can be on any rental. Additionally, any renter or passenger under the influence of any of these, will NOT be allowed on the Sunchasers rentals.

- Cycling with a leashed dog is NOT permitted.

- No…Sunchasers Toys Rentals requires all deposits to be placed with a credit card. (Plus the credit card must be under the name of the renter.)

- Yes…16 years old to ride the E-BIKES

- 12 years old to ride the regular MOUNTAIN BIKES

- Yes…According to:

https://www.calgary.ca/bike-walk-roll/bike-laws.html

* “Bicycle helmets must be worn by ALL riders and passengers of Electric or power-assist bicycles, regardless of age.”

- Sunchasers Toys Rentals requires 48 hour advance notice for cancellations. Cancellations under 48 hours are subject to forfeiture of some or all of the deposit depending on how much notice is given and the given circumstances.

- There is no cancellation notice required in this case and you will not be charged any $.

- Sunchasers Toys Rentals will not allow rentals if there are poor and dangerous conditions to ensure their renters safety.

- Renters are to be present 20 minutes at the agreed and designated meeting place and time prior to rental to complete the signing process and etc.

- Your rental begins at your designated rental time.

- Renters may be charged for full booked rental time if they show up late.

- Therefore we suggest that you give yourself(s) an extra half-hour to an hour (especially during the winter); for traveling, to account for poor road-conditions and busy town traffic.

- Sunchasers reserves the right to charge 2 times the rental for every minute the booked rental time is over.

The Renter is responsible for ensuring the safety of any others using the pathways.

- Sunchasers reserves the right to refuse and ban Renters if they do not adhere to our stated rules. Plus risk their some or all of their damage deposit $ being returned to them.